How to Provide Great Customer Service, Part Two

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Great customer service starts at the top of the organization. Each level of management has to believe that the customer is key to the business. Each level has to not only support the level immediately below it, but to also support the front line employee completely. In order to provide great customer service, an organization has to have as few levels of management as possible. This allows an immediate flow of communication from the top down and, more importantly, from the bottom up.

Everyone in the organization, from the president to the janitor, has to know that the number one function of their job is “customer satisfaction.” Everyone must understand that their job is to support the line-level employees and to provide great customer service.



Disclaimer
The opinions or advice listed in this blog or website should be used as a place to start only. It is not a substitute for the use of a professional.
Please be sure to consult your attorney and/or accountant with any specific questions.
There is no one right answer to any business question that will cover all circumstances.
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