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Book Review How to Create Customers As Loyal as Norm Peterson
This book does a good job at explaining the "how to" of customer service but, there wasn't enough information there to justify spending $11.95. Don't get me wrong; the information is helpful and provides a common-sense approach to providing customer service.
We all need to learn more about our good customers and provide better service to them while, at the same time, improving service to the other customers we have. The amount of information in the book, for the price, left me wanting.
Book Review Policy
My policy on book reviews is to give you my honest opinion of the book. From time to time publishers will give me a copy of their book for free for the purpose of me reading the book and writing a review. The publishers understand when they give me the book that I am under no obligation to write a positive review.
If you will look at all my reviews, you will see that there have been occasions when I have written a negative review after having been given a book.
I often provide links to books on Amazon.com where you can purchase books and help support the continued operation of this blog. However, I strongly encourage you to check out your local library. Many libraries now offer electronic borrowing for free.
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I purchased this book through Amazon.com
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